SMTP

You can set up all emails to your leads to come from you, rather than from Riddle. You can configure one SMTP server per project.

Set up your custom connection with basic authentication

  1. Fill out your company data for emails to comply with the CAN-SPAM Act.
  2. Once you have filled out the CAN-SPAM Act form, go the left menu bar, and click on SMTP.
    go to smtp from company data
    If you need to go to SMTP from somewhere else in Ridde, go to the main menu in the top right corner and click on SMTP under CUSTOM MESSAGING.
    go to mega menu smtp
  3. Click on Choose SMTP gateway and select Custom SMTP connection with basic authentication.
    select custom connection with basic authentication
  4. Click on Advanced settings (port & encryption mode).
    go to advanced settings
  5. Fill out all fields.
    fill out all non google smtp fields
    Here is a list of the most common SMTP information:
    Mail providerHost (SMTP server)SecurityPort
    common default 2TLS587
    common default 3SSL465
    smtp.gmail.comSSL465
    Outlook.comsmtp-mail.outlook.comTLS587
    Office365.comsmtp.mail.office365.comTLS587
    Yahoo Mailsmtp.mail.yahoo.comSSL465
    Yahoo UKsmtp.mail.yahoo.co.ukSSL465
    Yahoo AU/NZsmtp.mail.yahoo.com.auSSL465
    AT&Tsmtp.att.yahoo.comSSL465
    AOLsmtp.aol.comTLS587
    BT Internetmail.btinternet.comnone25
    Hotmailsmtp.live.comSSL465
    T-Onlinesecuresmtp.t-online.deTLS587
    GMX.desmtp.gmx.comSSL465
    Wanadoo UKsmtp.wanadoo.co.uknone25
  6. Click on CREATE YOUR SMTP GATEWAY, or on SAVE SMTP GATEWAY SETTINGS if you are updating your SMTP.
    create your non google smtp gateway
  7. You will receive a test email.
    test email

Set up your connection with Microsoft OAuth

  1. Fill out your company data for emails to comply with the CAN-SPAM Act if you haven't done so already.
  2. Go to the main menu in the top right corner and click on SMTP under CUSTOM MESSAGING.
    go to mega menu smtp
  3. Click on Choose SMTP gateway and select Microsoft OAuth.
    select Microsoft OAuth
  4. In the redirect that appears, enter your Microsoft business account login details. This only works with a Microsoft business account.
    sign in to Microsoft
  5. In the permission redirect, click on ACCEPT.
    accept Microsoft permissions
  6. In the redirect back to Riddle, the connection will now appear under Microsoft SMTP.
    confirmed Microsoft smtp

Set up Gmail with SMTP

  1. Go to your Google account and log in.
  2. Type App passwords into the Search Google Account field and select App passwords from the list of options.
  3. Log in to your account if prompted.
  4. Enter a name into the App name field, e.g. Riddle, and click on Create.
    enter a name into app name field
  5. In the pop-up that appears, copy the app password, including the spaces, and click on Done.
    copy google generated password
  6. In Riddle, go to SMTP.
    go to mega menu smtp
  7. Click on Advanced setting (port & encryption mode).
    go to advanced settings
  8. Enter your email in the Username field, paste the Google password you just created in into the Password field, and fill out all other fields.
    fill out all smtp for gmail fields
    The Host, Port, and Encryption should be as follows:
    Host: smtp.gmail.com.
    Port: 465
    Encryption: SSL
  9. Click on CREATE YOUR SMTP GATEWAY.
    create your gmail smtp gateway
  10. You will receive a test email from Google.
    google test email
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