You can set up all emails to your leads to come from you, rather than from Riddle. You can configure one SMTP server per project.

Set up your server with SMTP

  1. Fill out your company data for emails to comply with the CAN-SPAM Act.
  2. Once you have filled out the CAN-SPAM Act form, go the left menu bar, and click on SMTP.
    go to smtp from company data
    If you need to go to SMTP from somewhere else in Ridde, click on the menu icon top right, go to Custom messaging, and click on SMTP.
    go to smtp
  3. Click on Advanced settings (port & encryption mode).
    ![go to advanced settings](
  4. Fill out all fields.
    fill out all non google smtp fields
    Here is a list of the most common SMTP information:
    Mail providerHost (SMTP server)SecurityPort
    common default 2TLS587
    common default 3SSL465
    Yahoo AU/
    BT Internetmail.btinternet.comnone25
  5. Click on CREATE YOUR SMTP GATEWAY, or on SAVE SMTP GATEWAY SETTINGS if you are updating your SMTP.
    create your non google smtp gateway
  6. You will receive a test email.
    test email

Set up Gmail with SMTP

  1. Go to your Google account and log in.
  2. Type App passwords into the Search Google Account field and select App passwords from the list of options.
  3. Log in to your account if prompted.
  4. Enter a name into the App name field, e.g. Riddle, and click on Create.
    enter a name into app name field
  5. In the pop-up that appears, copy the app password, including the spaces, and click on Done.
    copy google generated password
  6. In Riddle, go to SMTP.
    go to smtp
  7. Click on Advanced setting (port & encryption mode).
    go to advanced settings
  8. Enter your email in the Username field, paste the Google password you just created in into the Password field, and fill out all other fields.
    fill out all smtp for gmail fields
    The Host, Port, and Encryption should be as follows:
    Port: 465
    Encryption: SSL
    create your gmail smtp gateway
  10. You will receive a test email from Google.
    google test email