SMTP

You can set up all emails to your leads to come from you, rather than from Riddle. You can configure one SMTP server per project.

Set up your custom connection with basic authentication

1. Fill out your company data for emails to comply with the CAN-SPAM Act.
2. Once you have filled out the CAN-SPAM Act form, go the left menu bar, and click on SMTP.
   
   If you need to go to SMTP from somewhere else in Ridde, go to the main menu in the top right corner and click on SMTP under CUSTOM MESSAGING.
   
3. Click on Choose SMTP gateway and select Custom SMTP connection with basic authentication.
   
4. Click on Advanced settings (port & encryption mode).
   
5. Fill out all fields.
   
   Here is a list of the most common SMTP information:

   Mail provider	Host (SMTP server)	Security	Port
   common default 2		TLS	587
   common default 3		SSL	465
   	smtp.gmail.com	SSL	465
   Outlook.com	smtp-mail.outlook.com	TLS	587
   Office365.com	smtp.mail.office365.com	TLS	587
   Yahoo Mail	smtp.mail.yahoo.com	SSL	465
   Yahoo UK	smtp.mail.yahoo.co.uk	SSL	465
   Yahoo AU/NZ	smtp.mail.yahoo.com.au	SSL	465
   AT&T	smtp.att.yahoo.com	SSL	465
   AOL	smtp.aol.com	TLS	587
   BT Internet	mail.btinternet.com	none	25
   Hotmail	smtp.live.com	SSL	465
   T-Online	securesmtp.t-online.de	TLS	587
   GMX.de	smtp.gmx.com	SSL	465
   Wanadoo UK	smtp.wanadoo.co.uk	none	25

6. Click on CREATE YOUR SMTP GATEWAY, or on SAVE SMTP GATEWAY SETTINGS if you are updating your SMTP.
   
7. You will receive a test email.
   

Set up your connection with Microsoft OAuth

Microsoft requires some additional configuration and a complex setup in order to function properly. Please follow the outlined steps exactly and contact the Riddle support in case of any issues.

1. Fill out your company data for emails to comply with the CAN-SPAM Act if you haven't done so already.
2. Go to the main menu in the top right corner and click on SMTP under CUSTOM MESSAGING.
   
3. Click on Choose SMTP gateway and select Microsoft OAuth.
   
4. In the redirect that appears, enter your Microsoft business account login details. This only works with a Microsoft business account.
5. In the permission redirect, enter any reason to request access to that SMTP account. Once done, you will get a confirmation that access was requested. You need to confirm to go back to the Riddle Creator. If your microsoft organization does not allow user-authorized enterprise apps and you do not have the right permission, you might need additional consent from an administrator
6. After the redirect back to Riddle, you will see a URL. This URL need to be copied and sent to your Mail Administrator. All they need to do is click on it to finish the setup. Your admin needs to confirm the requested permissions again.
7. You will get a notification email once your admin has confirmed the setup. This notification email contains a link to re-authenticate your account. Only after this was done, your account is properly set up.

Set up Gmail with SMTP

1. Go to your Google account and log in.
2. Type App passwords into the Search Google Account field and select App passwords from the list of options.
3. Log in to your account if prompted.
4. Enter a name into the App name field, e.g. Riddle, and click on Create.
   
5. In the pop-up that appears, copy the app password, including the spaces, and click on Done.
   
6. In Riddle, go to SMTP.
   
7. Click on Advanced setting (port & encryption mode).
   
8. Enter your email in the Username field, paste the Google password you just created in into the Password field, and fill out all other fields.
   
   The Host, Port, and Encryption should be as follows:
   Host: smtp.gmail.com.
   Port: 465
   Encryption: SSL
9. Click on CREATE YOUR SMTP GATEWAY.
   
10. You will receive a test email from Google.