Riddle’s quiz maker cookies and tracking
With the EU’s privacy data regulation the GDPR now part of the regulatory landscape, we’re often asked about how our quiz maker cookies and tracking.
We’re a fully GDPR-compliant quiz maker – but we also wanted to pr0vide more information here.
Cookies and Riddle’s quiz maker:
- We only use one cookie – called SID. This is only a session cookie to track the current progress through a Riddle quiz.
- The cookie itself is critical to our tech stack and applies to all users (both quiz creators and your quiz audience). Without it, the quizzes won’t work at all.
- However, the cookie is just a string (like ‘mgnh8c593o07fobl392sfphl46’) – with no personal information is being collected at all – not even IP addresses.
- [Updated: June 24, 2020] We added this page – with a live Riddle embedded quiz. You can see exactly what cookies are being used: https://www.riddle.com/docs/cookietester/cookietester.html
Tracking by Riddle’s quiz maker:
We collect anonymous, aggregate information about your audience – unless they choose to fill in a quiz lead generation form. At that point, we’ll send the data directly to your email marketing tool or Google Docs; no data will ever be stored on Riddle’s servers. The only exception is if you select the ‘save to Riddle’ option – so you can download the lead information as a CSV or XLS file
- Creator side (the folks who actually make Riddle quizzes)
- Riddle collects and tracks internally:
- User name of each person who creates an account
- IP address is saved in the server logs, but in no way connected to the user account.
- Email address and Facebook or Twitter ID for each creator (if they sign in via social network)
- Creator’s name
- Number and types of Riddle they’ve created
- Riddle collects and tracks internally:
- Player side (people who take or interact with finished Riddles)
- Riddle stats are 100% anonymous (i.e. only count number of views without reference to a specific user)
- No unique identifiers – as there’s no login before playing a particular quiz
- Anonymous collecting of interaction with each Riddle (see stats section below)
- Quiz lead generation forms:
- Creators can insert a form between last questions and the user’s results asking for their name and email (intended for newsletter sign ups, contest entries etc.)
- They can ask for any information (using customisable fields), but generally include name and email, as well geographic information.
- Creators can allow quiz users to opt-in to allow their answers to a particular Riddle to be submitted along with their details.
- Quiz creators can set a form as mandatory or optional.
- When optional, quiz takers can always say ‘no, thanks’ and skip the form to move directly to the user results.
- Mandatory forms must be completed before the user can see their results. But the quiz user can always opt out by not completing the quiz experience and viewing their results.
Tracking by Riddle’s quiz maker – additional integrations:
We also utilize integrations from Intercom to provide customer support via email and chat and also Google Analytics through Google Tag Manager on the Creation tools to optimize our quiz maker. Both services save their own cookies – and you can see their respective cookie policies here:
- Our customer support chat software – only visible with cookies on the Riddle home page and while using Riddle’s quiz maker. There are no tracking/cookies included in the embeds for your audience.
- More info: https://www.intercom.com/help/pricing-privacy-and-terms/intercom-messenger-cookies
Google Analytics and Google Tag Manager
- These services also only drop cookies on theRiddle home page and while using Riddle’s quiz maker. They are not included in any quizzes you embed on your site for your audience.
- More info: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We hope that’s helpful – just drop us a line if we can answer any other questions (at firstname.lastname@example.org or through our support chat inside Riddle’s quiz maker).
Riddle is already used by top publishers worldwide like the BBC and the NFL – all passionate about protecting their audience’s privacy.