Riddle’s Zapier app – help & FAQ

What Riddle triggers and actions are supported?

Supported triggers

  • Post Riddle quiz – triggers after any type of Riddle quiz is completed.
  • Once your Riddle quiz is completed, all data from the Riddle (including anything that was entered into a lead form) will be sent to Zapier.

Supported actions

  • Riddle only sends data to Zapier for further processing – so there are no specific Riddle actions.

Supported searches

  • Find your Riddle account (either team or individual)
  • Find a Riddle quiz – we will display all Riddles from the account you select.

How to get started with Riddle

When you start creating a Riddle Zap, you will be prompted to select a Riddle trigger:

You will next be prompted to connect a New Account:

You should then get a pop-up window from Riddle asking you to log-in to authorize the connection between that Riddle account and Zapier.

In a separate tab or window, log-in to your account on Riddle.com.

  1. Click on the menu in the top right corner
  2. Select ‘Plug-ins’
  3. Copy your plug-in token

Paste the token in the Zapier pop-up, then press ‘Yes, Continue’.

After logging in, you’ll get sent back to your zap where you now have your Riddle account connected!

If you are on the Riddle Basic or Pro Plan you will only see your personal account. If you are on the Riddle Enterprise plan or in the Riddle 14 day free trial, you can also choose any of your teams before selecting a Riddle from that team or your personal account.

After selecting your team or your personal account, select the Riddle you want to connect to Zapier from the dropdown list. There is no further setup required for Riddle.

Popular things To do with Riddle

<link to 6 Riddle templates on Zapier>

 

Tips for using Riddle

When using the Riddle Zapier app, please follows these important points:

  • You only use ONE zap per Riddle. Creating multiple zaps that connect to the same Riddle will result in data loss
  • Do NOT use the webhook feature on Riddle when using the Riddle Zapier app (the webhook can be enabled in the Riddle creator on the “Advanced” tab). If you enable the webhook the zap will either not work or you might get double data entry.

If you plan to send data from the quiz such as quiz results or answers to specific questions to a tool of your choice, make sure you have set up the correct data structure on the receiving end before you start building your zap. Also, if your lead capture form on Riddle is set to allow skipping, Riddle will still send data to zapier but without any data from the skipped lead form. There are tools like MailChimp that require an email to be added for a new dataset. To avoid errors from missing email fields, you need to use filters in your zap. Set up a filter to only continue if the email field is not empty. Or you could set up the filter to only continue if the email field contains the @ character, which will also be a great check for valid email addresses.

Common problems with Riddle’s Zapier app

Can I point multiple zaps at one Riddle quiz?

Zapier is awesome, but it prefers to concentrate on one thing at a time. Connecting the same Riddle to multiple zaps confuses Zapier – and all of your zaps won’t work.  

Need to perform multiple actions (like sending leads to a Google Sheet then your CRM? No problem – just string these tasks together in one ZAP.

 

Can I also use Riddle’s webhook AND Zapier?

If you’re using Zapier, please do NOT enable the webhook in the same Riddle. You’ll end up feeling super popular – as each user will result in double entries or worst case in total data loss.

 

What’s this ‘Dynamic data’ I see when testing?

Don’t worry about the ‘dynamic data’ message when Zapier tests your Riddle. Testing will not send live data – but your zap will return each user’s unique information once your zap is live.

 

Why am I seeing this ‘zapiertest@riddle.com’ email?

We added a sample email – “zapiertest@riddle.com” – to help test the set up step. This email might get added to your zap – once finished, you can always delete this record in your email marketing tool.

The other option –  you can skip the test on the very last set up step. Just make sure to run through your live Riddle quiz at least once, then check your zap’s task history to make sure your data is processed correctly.

 

Further reading

Head on over to the Riddle Blog to get hands on advice on how to set up zaps for various purposes. Check out these popular posts: