- How to create an auto-quiz?
- Enhanced security for online polls and quizzes
- 5 steps to create a GDPR-compliant quiz
- Add an opacity fade
- How to format your quiz text?
- Add a WordPress quiz leaderboard to your site
- Creating a multi-poll
- Saving a quiz as a template
- Flexible quiz scoring – questions worth different points
- How to create a journey (interactive story)?
- Order It: Riddle’s drag/drop sequence quiz
- How can I copy a quiz?
- Learn how to create a ‘Tap & Find’ quiz
- How are personality test results calculated?
- Can I send quiz takers to a URL based on their responses?
- Why use ‘call to action’ buttons?
- Quiz or personality test – what’s the difference?
- ActiveCampaign integration
- Using Zapier.com lookup tables
- Email quiz results to each lead
- Webhook signatures
- Embed videos in a lead form
- Add hidden text and hidden query fields to your form
- Add a WordPress quiz leaderboard to your site
- How to delete a lead form?
- Blue State Digital quiz integration
- Use Regex to validate lead form entries
- Delete quiz lead generation data
- Adding quiz leads and responses to Google Sheets
- Quiz Lead Generation 2.0 – connecting to MailChimp
- Quiz Lead Generation 2.0 – changing or disconnecting a data connection
- Riddle’s Zapier app – help & FAQ
- Quiz Lead Generation 2.0 – saving your data
- Quiz Lead Generation 2.0 – connecting your email software
- Quiz Lead Generation 2.0 – using form templates
- Quiz Lead Generation 2.0: creating a lead form
- Can I gather a user’s quiz responses (plus their email)?
- What email marketing tools does Riddle support?
- Where can I send my leads and quiz data?
- How can I use ‘Custom in-quiz iFrames’?
- What’s an in-quiz iFrame?
- Place your logo above your quiz
- Insert ad tags in your Riddle quizzes
- Setting the share image for Facebook
- Using a Facebook App to white-label your social shares
- Set up your Riddle quiz leaderboard
- Display ads above or below your quiz
- Unrolled quizzes – display all questions on one page
- Polls: Hiding & displaying vote totals
- Add a quiz timer
- How can I customize quiz social sharing?
- How can I change languages?
- Can I randomize/shuffle questions and answers?
- CSS editor – 40+ quiz styles and hacks
- How accessible are Riddle’s quizzes (for disabilities)?
- How can I hide the Riddle logo (or add my own)?
- Quiz: How I show quiz answers AFTER my lead form?
- Polls: Can I automatically open/close my poll at a set time/date?
- Personality tests: Multiple personality results (scoring)
- How can I customize my quiz colors?
- CSS editor – how can I use?
- How can I customize my quiz fonts?
- Why use ‘call to action’ buttons?
- Is Riddle responsive for mobile devices?
- Will Arabic, Farsi, and Hebrew display right to left (RTL)?
- Webhook signatures
- Load a different Riddle on your website every day
- Upgrading the Riddle WordPress plug-in manually
- Set up your Riddle quiz leaderboard
- Display ads above or below your quiz
- Riddle’s quiz maker cookies and tracking
- Riddle’s Zapier app – help & FAQ
- Zapier and Riddle – send leads to any software
- Can I send quiz takers to a URL based on their responses?
- How can I use Facebook or other tracking pixels?
- Embed your Riddle quiz in Squarespace
- Embed a Riddle quiz on Wix
- Add a WordPress quiz leaderboard to your site
- Why use ‘lazy loading images’?
- How to use the custom offset
- Riddle’s quiz maker cookies and tracking
- Display your quiz on a blank page
- How does the ‘disable auto-scroll’ option work?
- Embedding Riddle quizzes in Unbounce landing pages
- AMP Support
- How can I share/publish my quiz?
- Can I embed my Riddle quiz on WordPress?
- Are my Riddles private?
- How to change the size of my embedded quiz?
- Why won’t my quiz work on my WordPress.com site?
- My quiz embed isn’t working – what should I do?
- Place your logo above your quiz
- Insert ad tags in your Riddle quizzes
- Set up your Riddle quiz leaderboard
- How can I transfer a quiz to a different team?
- Multi-user: can I invite my colleagues to my account?
- Team roles: Admin, Editor, and Author
- How do team style templates work?
- Can I set a ‘default’ style template for a team?
- Does Riddle offer custom pricing plans?
- Quiz maker pricing (removing VAT)
- How can I pay for Riddle?
- How can I change my personal info (email, name, etc.)?
- What happens after my 14 day trial?
- How do I upgrade my account?
- How can I change my plan?
- How can I edit/change my payment details?
- Where can I get copies of my invoices?
- How can I update my account’s personal info (name, email, etc.)?
- How can I change my password?
- Where can I download invoices?
- How do I change my email address?
Upgrading the Riddle WordPress plug-in manually
Do you have our WordPress plugin installed – and your current version number is lower than 4.3.5 (for ex. 4.2)?
Do NOT update via WordPress.org – you might lose all your quiz leaderboard data.
The back story: WordPress messed up – suddenly changing their system architecture, without letting us know. Super, super frustrating!

[Haven’t created a leaderboard yet? – or don’t mind losing your leaderboard data? Just upgrade to our newest quiz plug-in (4.3.5) as normal via our WordPress page – all future leaderboards will work perfectly.]
Right – to manually update your plug-in (and keep your leaderboard data), please follow these steps below:
As usual with any WordPress updates, make sure to backup your website and database.
Download version 4.3.5 of our plugin from the link below
Download a .zip file of our plugin by clicking the link or download button below:
2. Unzip the file to your hard drive.
Video Instructions
Watch our founder Boris below – as he shows how to manually update your Riddle plug-in.
(We also have written instructions if you would rather read along.)
Step by step instructions:
Alas, instead of using the default upgrade tool for WordPress plug-ins, we’ll need you to manually upload the new plugin files, overwriting the existing plugin files.
Sounds tricky – but it’s not too bad.
You can use any FTP client to do that, if you are familiar with FTP tools.
If you do not have FTP access to your WordPress host, follow the steps below.
- Install the WP Filemanager Plugin. This Plugin gives you access to the folder structure of your WordPress website.
- WARNING: Be very careful to follow the steps below and do not alter or touch any other file or folder.
- Deleting, moving or renaming any other file except for the ones mentioned below may render your WordPress site useless.
- Open the file manager and navigate to the riddle plugin folder.
- The folder is located at wp-content -> plugins -> riddle-playful-content-on-the-go

- Open the corresponding folder on your hard drive where you unzipped the plugin file.
- Drag all the files over to WP Filemanager, dropping them in the white space below the last file in the file list.

You will see a warning message, that files and folders with the same name exist. That’s a good sign.
If you do not see that warning, then you are copying the files into a wrong location. That’s bad… very bad.

- Select “Apply to all” and click YES.
- Once that is done, your Riddle Plugin will work and your leaderboard entries have been copied from the file system to the WordPress Database, where they are safe for future updates of our plugin.
The good news?
This won’t happen again.
All your future versions can be updated using the regular WordPress Plugin Update process.
Many apologies again – we pride ourselves on making Riddle super-intuitive.
We know this was definitely not the smoothest customer experience for you and our community.
If it helps, here’s a picture of our lead plug-in developer after his all-night code-a-thon, fixing WordPress’ mistake:
