About Riddle
Riddle is a German corporation with a subsidiary in the U.K. We are majority-owned by a German family-holding company and have no VC investment.
We are profitable and cash flow positive and plan to be around for the long run. Our founders are still on board and are working hands-on with our German engineering team to bring you high-quality, reliable software as a service.
We remain committed to our unique unlimited pricing. We know we could make more money if we charged you for leads or Riddle views, especially those customers who generate a million+ views daily.
But in the end, we love seeing you be successful with loads of leads and views on your Riddles. Unlike our competitors, we have invested in our own server infrastructure and in making Riddle lighter. That means we do not have to pay for cloud serving and can afford to keep our unlimited usage promise. When you sign up for a Riddle plan, you know what it will cost you, no matter how well your quizzes perform.
Customer support has always been a key component of our work, mainly out of frustration at how most companies handle support requests. Ever since we started, you will have seen our founders, Mike and Boris, our product team, and our engineers all answering your questions in our support chat.
Nothing is outsourced to call centers or to AI. This human touch means you might have to wait a bit longer for replies on the weekends or at night, but we believe that anyone trying out our product or paying for Riddle deserves our full attention when they need help. After all, if something is hard to find or not working, it is a problem we created, so we need to fix it.
We stand by our no-discounts policy as part of our fair and transparent pricing philosophy. No Black Friday deals: instead of artificial discounts a single week of the year, our users all get the same pricing all year round.