Data Processing Agreement

We are happy to sign a custom data processing agreement with you.

Why sign a data processing agreement? If you need us to access your user data to provide customer support, you will need to get this agreement signed.

Please download the PDF from the link below:

  1. Complete all the form fields (your company details and the date on which you purchased your Riddle subscription)
  2. Send us a signed scan to dpa@riddle.com
  3. We will promptly return a signed copy to you.

How to access the PDF version:

  • Scroll down to the table below and select the current version. Click on the language for which you would like to download the DPA (English or German).
  • Opening it in the browser will not allow you to tab through all the form fields you need to fill out, so please print it out to fill in the fields manually.
  • You need to complete these fields:
    • Your company name and address
    • in §1 enter the date on which you purchased your Riddle subscription
    • in §7 enter the name and email of the person on your end, who we need to notify in regards to notices concerning the DPA.

 

 

 

Important note

You should most likely mention the fact that you are using Riddle in your own privacy policy. We cannot give legal advice on how to word this, but here is a great, free generator for privacy policies where you can include Riddle as a tool you are using.

They generate privacy policies in German, French and English. Use Google Chrome’s site translation tools to read the instructions if your German is a bit rusty.

Version history:

Please find our current as well as older and now outdated versions of our DPA here:

Version DateDownload LinkWhat changed in the newer version
Dec. 2020 (current version)English
German
We added Saarbrücken, Germany as the place of jurisdiction for all legal disputes.
Sept. 2020 English
German
We have replaced our chat provider intercom.io with an EU based, GDPR compliant chat provider: user.com
June 2018English
German