Meet Riddle: Charlotte!
Introducing “Meet Riddle”: the new interview series where you can meet us, the Riddle Team.
We talk a lot about our Riddle Quiz Maker, the many benefits it delivers, and how it has helped our customers so far. But who’s behind it all? Who actually sits in the Riddle offices, working on the platform?
Over the next few weeks, we’ll be sharing this series, introducing you to some of our staff and departments. So, let’s meet Riddle!
If you’ve ever checked our Help Center for how-to guides, tips, and tricks, you’ve already been in her territory.
Let us introduce you to Charlotte, our Customer Success Manager.
She is the mind behind our detailed help pages and is also always happy to help you in our customer support chat. In this interview, she tells us what she finds so fascinating about working at Riddle and reveals her best advice. Read the full interview on our Riddle Blog, and stay tuned for the upcoming weeks!
Hello, Charlotte. Thank you for taking the time today to join us for this little interview. So maybe just to get started can you introduce yourself, and what’s your role at Riddle?
Hi, I’m Charlotte. I’m English and German, I love languages, and besides working at Riddle, I’m also an English trainer. I’ve been at Riddle since 2023 and love what I do here. I help customers get the best out of Riddle by either helping them directly through the support chat or by creating documentation that allows them to follow the steps themselves and make Riddles that they’re proud of and can use for their projects. I’m also responsible for translations on our platform.
Why did you join Riddle?
I love quizzes, and I love learning. As well as doing them myself, I often use quizzes with my students (actually, before I even knew Riddle existed, I was using quizzes that had been created using riddle.com – I just didn’t know it yet). And now I get to be on the other side of that, working with and on a platform that allows anyone to be creative and challenge, inform, or engage their audience.
And I find it exciting to work in a tech world where I don’t come from myself.
Okay, that sounds great already. Maybe give us an insight into what your daily routine is here at Riddle?
First, I bring my dog to his bed. After that, I check support and answer any queries that have come in. It’s one of the things we’re really proud of – fast and, of course, friendly support with real humans (us). Then, I’ll check whether there are any translation tasks that need doing for documentation or the website itself. And then, the day is a mix of these different tasks as and when needed, as well as meetings with colleagues, either planned or spontaneous.
What do you love most about your work here?
I can combine my passion for language with software – I love the mix of creative minds and developer minds here, seeing them work together. Every day I learn a bit more about programming languages, for example, at the same time as doing my thing with spoken or written languages. And although we work as a team, I love that I can make things happen independently and take responsibility.
Are there any anecdotes you’d like to tell us about? What comes to mind when you think about interacting with the team, with support, and with the customers?
Yes, lots of good moments! My favorites often involve CSS. When you are editing a Riddle’s design, besides just selecting preset templates or options, you can also add code so that you can really customize it to suit your brand down to every detail. Sometimes a customer might request the code to “hide this button” or “change the color of the line,” and so we then work on it in real-time ourselves, which sometimes requires trial and error. And the feeling when your code works (especially as a non-programmer myself, perhaps) and you see the Riddle looking how you want it to is amazing!
Speaking of this, learning together and getting to know what Riddle is, what is maybe the best advice you’ve received here for yourself, for your work, and for personal growth?
I mean, there are a lot of things I’ve learned already. Little everyday things, for example, about how to solve specific issues with a Riddle. I’m a big learning-by-doing fan. But more generally, I believe it is a great opportunity when you speak to and are open to learning from the different people around you. Because even if you all have similar goals for the company, you might have different ways of working. This makes you more curious, more accepting, and more open. Which is good for your work and life in general.
One final question already. What do you see for yourself in the future, for Riddle? What are your goals and your aims?
I mean, at the beginning, we were setting up a base for help, so for help documentation, and so on, and now that’s up and running. Yeah, I just want that to improve and to grow with the company as the product evolves. But I’m also really excited for future help video workshops in addition to our help guides.
Just jumping on that idea. What are you looking forward to whatever? What are you passionate about?
We recently released a new embed design. I mean we are always releasing new features and improvements, but that particular thing made me incredibly proud to be part of this team because it looks really beautiful, so now I love making Riddles even more.
Okay, thank you so much. Are you ready for some Quick-Fire Questions?
- Tea or Coffee? Coffee
- Bike or Car? Bike
- Beach or Mountains? Mountains
- Emails or Calls? Calls
- Early Bird or Night Owl? Early Bird
- Favorite Emoji? The fern 🌿
- A song that gets you pumped? – Michael Sambello – Maniac (from “Flashdance”)
- What dog are you? – Bernese Mountain Dog
(Are you interested in What kind of dog you are? Find it out now!)
