You may want to take a step back and re-evaluate the way you are interacting with your customers. Everyone has a story to tell and by actively listening to customers, you can improve your VoC and create more personalized connections. Make your customer's feel valued by taking real interest in them and their problems.
Learn more about improving the customer experience by checking out InMoment.com.
You have a pretty good understanding of your customer, but there is some room for improvement. Take a moment to review the way to interact and engage with your customers. Are you connecting with them on a personal level? Where can you improve?
You have a great understanding of your customer and how your brand serves them. You can relate to people and want to provide them with the best service. Remember to continue to empathize with your customers and utilize everyone in your team to brainstorm for continued, excellent service.