<section><h2>Where to report your concern/ complaint/ feedback</h2></section><section><h2><h2><p><strong><em>Is your complaint or concern relating to the safeguarding of a child, young person or adult at risk?</em></strong></p></h2></h2></section><section><h3><p><strong>Your safeguarding concern will be handled under the <a href="https://www.englandnetball.co.uk/governance/safeguarding/safeguarding-policies/" target="_blank">England Netball Safeguarding Policies</a></strong></p><p>When a Child, Young Person or Adult at Risk is identified at serious risk of harm or abuse <strong>refer immediately to the Police Call 999.</strong></p><p><a href="https://forms.office.com/r/smxrvvVZct" target="_blank"><strong>Click here to complete the report form detailing your concern.</strong></a><strong></strong></p><p><strong>If you need to speak with the England Netball Lead Safeguarding Officer they can be contacted directly on </strong><a href="mailto:besafe@englandnetball.co.uk"><strong>besafe@englandnetball.co.uk</strong></a><strong> or 01509277911</strong></p><p> </p></h3></section><section><h3><h2><p><strong><em>Is your complaint relating to the application of competition rules and regulations? E.g. umpiring decisions, deduction of points, promotion/relegation etc.</em></strong></p></h2></h3></section><section><h3><h2><p><strong><em>Does you complaint relate to: </em></strong></p></h2></h3></section><section><h3><h2><strong>Does your complaint relate to:</strong></h2></h3></section><section><h3><h2><h2><strong>Does your complaint relate to:</strong></h2></h2></h3></section><section><h3><h2><h2><strong>Does your complaint relate to:</strong></h2></h2></h3></section><section><h3><h2><p>Your complaint will be handed under the relevant <a href="https://www.englandnetball.co.uk/competitions/" target="_blank">competition rules and regulations</a>. <strong>Please send details of your complaint to </strong><a href="mailto:compevents@englandnetball.co.uk"><strong>compevents@englandnetball.co.uk</strong></a><strong>.</strong></p></h2></h3></section><section><h3><h2>These competitions are not directly run by England Netball. To raise a complaint relating to the competition rules and regulations you need to contact the organisation responsible for delivering the competition directly. This will then be handled by them under their relevant competition rules and regulations.</h2></h3></section><section><h3><h2><p><strong><em>Do you wish to provide feedback (including compliments) or raise a complaint about the service you have received? E.g. membership, courses, programmes, events etc.</em></strong></p></h2></h3></section><section><h3><h2><p data-list="0" data-level="2">Which organisation is the service delivered by:</p></h2></h3></section><section><h3><h2><p data-list="0" data-level="2">Which organisation is the service delivered by:</p></h2></h3></section><section><h3><h2>To raise a complaint about the service provided by an organisation other than England Netball please contact the organisation in question directly. This will then be handled by them under their relevant Feedback and Complaints Policy.</h2></h3></section><section><h3><h2>Your complaint will be handled under the <a href="https://d2cx26qpfwuhvu.cloudfront.net/englandnetball/wp-content/uploads/2020/05/29161945/Complaints-and-Feedback-Policy-May-2020-3.pdf" target="_blank">England Netball Feedback & Complaints Policy</a><a id="_anchor_1" href="file:///C:/Users/alistair.lewis/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/CAIZ19PD/complaints%20surveys%20(002).docx#_msocom_1" language="JavaScript" name="_msoanchor_1"></a>. <strong>Please complete the following form to report the details of your complaint.</strong><p> </p></h2><h2> </h2><h2><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=_80hxan8F0ezDQkKlzwkiiYpXKwJYHdKkAYfw7NQ9fVUMTBWWENDTlM0QTVIMExZUkZXWjFFWVpKSS4u" target="_blank">Click here to complete the form</a></h2></h3></section><section><h3><h2><p><strong><em>Does your complaint related to </em></strong><strong><em>a breach of the <a href="https://d2cx26qpfwuhvu.cloudfront.net/englandnetball/wp-content/uploads/2021/04/12145021/12.1-Codes-of-Conduct-All-2021.pdf">England Netball Codes of Conduct</a></em></strong> <strong><em>?</em></strong></p></h2></h3></section><section><h3><h2><p><strong><em>Unless serious it is always preferable that complaints are addressed early and informally at a local level. Have you raised your concerns locally and attempted to resolve informally?</em></strong></p></h2></h3></section><section><h3><h2><p>Please consider before progressing if you feel your complaint could be resolved effectively through informal resolution. If you are interested in seeking informal resolution please contact your county Resolution Lead to discuss further and they can look to support you to achieve an informal resolution.</p><p>If you would prefer for your complaint to progress to the formal resolution stage – <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=_80hxan8F0ezDQkKlzwkiiYpXKwJYHdKkAYfw7NQ9fVUNEtCQkc5SzJJUzJNMThNOUNUMjVUTjFVSS4u" target="_blank"><strong>Please complete the following form to report the details of your complaint.</strong></a> The <strong><span style="text-decoration:underline;">England Netball Compliance Manager</span></strong> will assess if the concern is a potential breach of the England Netball Code of Conduct and if so, it will be dealt with under the <strong>England Netball Disciplinary Regulations</strong><strong>.</strong></p><p> </p><p> </p></h2></h3></section><section><h3><h2><p>Do you wish for your complaint to be progressed to the formal resolution stage?</p></h2></h3></section><section><h3><h2><p><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=_80hxan8F0ezDQkKlzwkiiYpXKwJYHdKkAYfw7NQ9fVUNEtCQkc5SzJJUzJNMThNOUNUMjVUTjFVSS4u" target="_blank"><strong>Click here to complete the Disciplinary Regulations Report Form.</strong></a><strong></strong></p><p>The <strong>England Netball Compliance Manager</strong> will assess if the concern is a potential breach of the England Netball Code of Conduct and if so, it will be dealt with under the <a href="https://d2cx26qpfwuhvu.cloudfront.net/englandnetball/wp-content/uploads/2019/05/21143120/Disciplinary-Regulations.pdf" target="_blank"><strong>England Netball Disciplinary Regulations.</strong></a><a id="_anchor_2" href="file:///C:/Users/alistair.lewis/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/CAIZ19PD/complaints%20surveys%20(002).docx#_msocom_2" language="JavaScript" name="_msoanchor_2"></a><strong></strong></p><p><a href="file:///C:/Users/alistair.lewis/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/CAIZ19PD/complaints%20surveys%20(002).docx#_msoanchor_1"> </a></p><p> </p></h2></h3></section><section><h3><h2><p>If you wish it may be possible to attempt again to resolve your complaint informally. If applicable, please contact your county Resolution Lead to discuss further.</p></h2></h3></section><section><h3><h2><p><strong>Do you</strong><strong>:</strong></p><ul><li>have genuine reasons why you cannot raise your complaint under one of the following policies and procedures.<ul><li><a href="https://www.englandnetball.co.uk/governance/safeguarding/safeguarding-policies/" target="_blank"> Safeguarding Policies</a></li><li><a href="https://www.englandnetball.co.uk/competitions/" target="_blank">Competition Rules & Regulations</a></li><li><a href="https://d2cx26qpfwuhvu.cloudfront.net/englandnetball/wp-content/uploads/2021/04/12145021/12.1-Codes-of-Conduct-All-2021.pdf" target="_blank">Feedback & Complaints Policy</a></li><li><a href="http://https://d2cx26qpfwuhvu.cloudfront.net/englandnetball/wp-content/uploads/2019/05/21143120/Disciplinary-Regulations.pdf" target="_blank">Disciplinary Regulations</a></li></ul></li></ul><p> </p><ul data-list="0" data-level="1"><li>have reason to believe that these policies are not being properly applied. </li><li>believe there is a public interest aspect e.g. criminal offence, suspected fraud, disregard for legislation etc.</li></ul><p> </p></h2></h3></section><section><h3><h2><p>Based on your above response you can raise your concerns under the England Netball <a>Whistleblowing Policy</a> . </p><p><a href="https://forms.office.com/Pages/ResponsePage.aspx?id=_80hxan8F0ezDQkKlzwkiiYpXKwJYHdKkAYfw7NQ9fVUMDhQUlQwNEhZV0c4Q05YOE44QUtPVEpBNC4u" target="_blank"><strong>Click here to complete the form providing details of your complaint.</strong></a><strong></strong></p><p> </p></h2></h3></section><section><h3><h2><p>Please re-review the previous sections to determine which process is appropriate for raising your complaint. If you are unsure or just wish to speak informally to someone at England Netball please contact <a href="mailto:complaints@englandnetball.co.uk">complaints@englandnetball.co.uk</a> or 01509 277911</p></h2></h3></section>